The small restaurant in question is owned by Tom, a head chef of eating house with European cuisine choices on the menu. Place is located in the vibrant Australian city center and has many returning clients.
Each week, we had over 80 phone calls and e-mails with booking requests. It was joyful until we understood that we lost many reservations when we were busy answering or when the restaurant was closed. We were closed on Mondays, and nobody could take phone bookings, so clients were emailing us on these days, increasing our manual labor even more. Also, we had a big mess on paper, especially when clients changed booking dates several times or when contact details were taken in a hurry.
We started searching and comparing various online reservation systems. Most solutions were too expensive, difficult to learn and use, or overloaded with unnecessary functions. Many of them required the hiring of a host to manage reservations. After some research, finally, we found Tablein – a simple, practical online booking system, which could save a great deal of time and money. With customer service help, set up of all our settings took less than 15 minutes. We had only functions which are essential for our restaurants and its clients. Moreover, it saved us 1,800 Euros a year just for a subscription. The team and I quickly comprehended the system functions, so we didn’t need additional training. Also, we’ve added an online widget to our restaurant website and Facebook, started to promote online reservations, and asked people to book online in every single message – be it on Facebook, via their newsletter, or even by phone.
Owner of “Tom Hut” thinks that a manual system is not efficient enough for a modern and contemporary restaurant – especially not one which is prepared to save time and money, and of course, be convenient for its clients. If you can’t agree more, sign up for a free Tablein trial!