Content:

  • Languages available on the widget
  • Reservation confirmation
  • Selección del comedor
  • How to control availability
  • How to control party size and maximum guest numbers
  • Advance bookings
  • Personalise widget message when restaurant is blocked/closed
  • Thank you page
  • Reservations without templates

Languages available on the widget

In Tablein, you can manage multi-language content for a global audience on your widget. The Tablein widget can be translated into 28 different languages. You can select which languages your guests can choose from during the booking process. If you select only one language, for example – English, the selection will be not visible. If you can’t find your preferred language, please let us know. We are always working to update and improve our system to benefit new and existing users.

Reservation confirmation

You can choose whether you want to have online reservations automatically confirmed, if you prefer to confirm reservations yourself manually, or require your guests to re-confirm each booking.

  • Automatic confirmation sends an instant confirmation to your guest. The client receives an email instantly and (optional) SMS message about their confirmed reservation (in the form of a Confirmation email). The Reservation status will be displayed as confirmed (delete full stops after each section). 
    If you utilise the prepayment option, your guest will also automatically receive a “Prepayment email”
  • Manual restaurant confirmation requires action before confirmation. The guest WILL NOT receive any notifications until the restaurant overviews and actions the reservations. The restaurant must manually change the reservation status from “Pending” to “Confirmed” or “Cancel reservation”, which will trigger and send an appropriate notification message to the client.
    If you utilise the prepayment option, your guest will also automatically receive a “Prepayment email”
  • Manual guest confirmation requires that the guest re-confirm the reservation. The guest instantly receives “Pending reservation” email/message. Then, X days prior to the reservation, guests will receive an “Approval email”, where they must click on the link to re-confirm the reservation. You can choose how many days prior to the booking that the “Approval” email is sent.
    If the reservation is received less than one day before the reservation, it will be automatically confirmed. If a guest fails to re-confirm their reservation, it remains under “Pending” status.
    If you utilise the prepayment option, your guest will also automatically receive a “Prepayment email”

Dining area selection

This function allows your guest to select their preferred dining area. The system will automatically check for available seats in this area. If this option is OFF, all tables are allocated automatically by priority (first dining area, then second, etc).
  • In your Tablein account, click Settings in the top right-hand corner
  • Open “Online reservations” in the sidebar menu
  • Turn on “Allow client to choose dining room”
  • By selecting this, a new option will appear below “Require Client to Choose Dining Room”. Select this option if you want the dining room selection to be mandatory
  • Your guests will be required to select their dining room(s) during the first step of their booking on your widget

Require to choose dining room

This function allows guest to select a preferred dining area. System automatically checks available seats in this area. 

If this option is OFF, all tables are allocated automatically by priority (first dining area, then second and etc).

  • In your Tablein account, click Settings in the top right corner
  • then Open “Online reservations” in the sidebar menu.
  • Turn on “Allow client to choose dining room”.
  • By selecting this a new option will appear below “Require Client to Choose Dining Room”. Select  this option if you want the dining room selection to be mandatory.
  • Your guests will be required to select their dining room(s) during the first step of their booking on your widget.

How to control availability

The system allows you to avoid unexpected last-minute reservations, cancellations or very large party bookings. You can control how much time there needs to be before an online reservation or cancellation is allowed.

Control party size allowed to book online

If you have larger table or groups, you can control the maximum number of guests allowed to book online. If the client’s group size is larger, the system will request that the client calls to make a reservation. Please check the image.

Limit Advance bookings

You can choose how far in advance your customers are able to reserve tables online, for example, three months (90 days).
If a guest wishes to book after this (90 days) limit, they will receive an error message saying “You can book no more than 90 days into the future.”

Last-minute reservations

Ensure that last-minute reservations are booked by phone. Add how many minutes before the reservation time, that clients are allowed to book. The system will only show available times, for example, having selected a 120-minute window, at 4 p.m. the next available time slot will be 6 p.m. or later.

Last-minute cancellations

Ensure that last-minute cancellations are made by phone. Add how many minutes before their reservation, your customers are allowed to cancel online. For example, two hours notice = 120 minutes.
If there are less than 120 minutes to go before their expected arrival time, the guest won’t be able to cancel their reservation online, only via phone

How to set up maximum number of guests per time slot or day

You can also manage the total number of guests that can book in a particular time slot or day (applies to online bookings only), to help manage your workload.

How to manage the maximum reservations online per time slot:

  • Open Widget settings
  • Select the maximum number of customers under the “Number of clients” per time slot.
  • Once the maximum is reached, only other available time slots will be offered.

 

Note: These limits won’t apply to phone bookings. You can also set maximum guests per day. Once the maximum is reached, the day will be inactive on the widget.

Personalise the widget message for when restaurant is blocked/closed

This automated message will display on your widget on the days that you designate as closed/blocked or if they are fully booked. The dates will become inactive.

The booking process will become more simplified if you are clear about your availability to your guests.

Here’s how to create or edit your availability:
Open Widget Customisation to Add or Edit your message

  • Enter your preferred text to Widget message when day is blocked/closed
    • Click Save to ensure the message appears in your widget

Thank you page

The thank you page is the site page that your client will be redirected to after making a successful reservation on your online booking widget. You can simply thank the client for their reservation, or you can also use it as an opportunity to advertise your upcoming events or new menus. You can also track your previous conversations.

Create this page on your website and then add the Thank you page URL to Tablein.

How to add a Thank you page:

  • Open Online reservations from the settings sidebar
  • In the widget settings, find the “Thank you page” section at the bottom of the page
  • Add the URL address
  • Click Save

 

After a reservation has been made on your widget, your guest will be redirected to your ‘Thank you” page.

Reservations without templates

A template is created to make online reservations simpler and more uniform across the board. It overwrites the booking length, prevents free reservations, and allows customers to book only the tables that have templates. If you use the template feature, you can adjust the settings to ensure all online bookings are made on templates.

Please note, if you do not have templates and this option is OFF, you won’t be able to accept any online reservations (all dates will be inactive). Either click ‘Allow reservations without templates’ or create templates for the tables and times you want to offer your online clients.

NOTE: Templates are not compatible with the new version of calendar.
 

Custom terms and conditions

Restaurants have an obligation to present information about their data processing “in a concise, transparent, intelligible and easily accessible form, using clear and plain language. By default we use a simple policy, but you can always change it.

  • Turn on “Custom terms and conditions”
  • On the left-hand side select your language. You can also add your terms in more languages
  • Add your privacy policy
  • This privacy policy will be shown as part of the widget agreement “By clicking “Book”, you agree to the System and Restaurant Privacy Policies”

 

A privacy policy is where you let your users know:

  • What personal information you collect
  • How and why you collect it
  • How you use it
  • How you secure it
  • Any third parties with access to it
  • If you use cookies
  • How users can control any aspects of the above terms

Booking policy

Inform your guests about restaurant rules and policies. This information will be displayed next to the widget. You can use this widget, along with your policy, in your social media channels and posts.

What you may write in these rules:

  • Information and contacts about group bookings
  • Dress code
  • Deposit policy
  • Cancellation policy
  • Opening hours
  • Contact information
  • Special requests
  • Any other important information for your clients
  • Upcoming events