Welcome to Tablein

Welcome to our onboarding page! Here, we'll walk you through setting up the system, integrating it with your website and social channels, so you can start accepting online and phone reservations hassle-free.
Log in to the system
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1. The beggining

Restaurant set up

For the initial restaurant setup, we highly recommend using a computer with a keyboard for optimal efficiency. However, for managing reservations later on, you'll find tablets or phones equally convenient.
Important

Restaurant profile

Please access your restaurant profile and fill in the contact information section. This is essential for automated email and SMS notifications, widget notifications, website, integrations. 

1

Restaurant profile and contacts

Log in to the system and navigate to the restaurant profile page. Complete the contact details by entering the restaurant's full address, phone number (optional), and email address. Ensure that the restaurant logo is uploaded, with its size not exceeding 500x500 pixels.
Restaurant profile and contacts
2

Select your time zone and language

Open the time and language settings to select your system language and primary widget language, which will also be applied to notifications, reservation policies, and related features. Additionally, choose either a 24-hour or 12-hour time format in the restaurant profile to align with your preferences.

Select your time zone and language
3

Create uses (optional)

In User Settings, you can add more users, assigning roles based on their access level: Staff with limited access to settings, Manager with full access to settings, or Read Only, which restricts the user from editing, adding reservations, or making any changes. User passwords can be updated by entering a new password during the setup process.
Create uses (optional)
Important

Dining areas and tables

Having multiple dining areas allows you to manage their availability independently. You can choose whether to enable online bookings for each area, giving guests the option to select their preferred seating. Additionally, you can designate specific spaces for private events while viewing and managing all reservations in one centralized location.

1

Create dining areas and tables

Open the Dining Rooms and Tables settings and click "Edit" (note that the floor plan feature will be available soon).  Add multiple dining rooms and tables, assigning tables to each area based on their size (number of people). Specify whether each dining area or table can be booked online. Don’t forget to save your changes. For further guidance, refer to our help page.

Create dining areas and tables
2

Merge tables for group reservations (optional)

Table groups let you combine tables to fit larger parties. If a suitable table isn’t available, the system will automatically group tables for online reservations. Check our help page to learn how to set up and use table groups.

Merge tables for group reservations (optional)
3

Reservation duration

The system automatically adjusts reservation durations based on the group size, with larger groups receiving longer durations and smaller groups or lunchtime reservations having shorter durations.
The default booking length will be used as the primary setting.
For minimum turnover for phone reservations, we recommend selecting the shortest available value, such as 15 or 30 minutes, to allow flexibility for short reservations or quick blocks.
The minimum turnover for online reservations can match the default or be set separately; if the default time is unavailable, the widget can suggest shorter durations with a warning. Learn more about durations on our help page.

Reservation duration
Important

Opening hours and availability

Opening hours and online availability can be customized for each dining area. Keep in mind that the last available reservation times are determined by the table booking length. For example, if you want the last reservation to be at 9 p.m. and your booking length is 2 hours, set the closing time to 11 p.m.

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Reservation time slots

At the top of the Opening Hours page, select whether bookings should be available every 15 or 30 minutes. For example, you can choose time slots like 18:00, 18:15, 18:45, 19:00 for 15-minute intervals or 18:00, 18:30, 19:00 for 30-minute intervals.

Reservation time slots
2

Set up regular opening hours

Set up your weekly opening hours by marking your available times. If you're closed for dinner or want to block bookings for specific areas or times, simply click to mark those slots in red. For step-by-step instructions, watch the video tutorial.

Set up regular opening hours
3

Custom periods (Optional)

This feature allows you to adjust your regular hours, open the restaurant during closed times, or close it for holidays. Make sure there are no overlapping schedules. Learn how to block a specific period or quickly block a single day using the calendar. Here's how to block a period or quickly block one day through the calendar.
Custom periods (Optional)
Useful information

Calendar and list settings

Ensure to add all current reservations before enabling online bookings to prevent overbookings. Avoid using duplicate or fake phone numbers for different guests. For online reservations, providing a phone number is always mandatory. If unsure of a guest's phone number for other types of bookings, consider disabling the phone number requirement.

1

Settings

These settings let you choose whether to use auto-arrival status or manually update reservations only after the guest arrives. You can also enable a statistics banner displaying the total number of guests and reservations, and decide whether to view the full day (from opening to closing) with all reservations or use a scroll view for larger cards. For detailed information with images and explanations, please follow this guidance.

Settings
2

Calendar and list button explained

The main calendar view includes several useful buttons, such as view filters, statistics, guest search across the entire history, and quick settings for actions like print, download, switching to dark mode, or enabling full reservations view. For detailed guidance, refer to our help page.
Calendar and list button explained
3

Floor plan (optional)

The floor plan allows you to view your restaurant's layout and see booked tables for a specific time. You can also add reservations directly by selecting tables on the plan. Please note that the floor plan is currently being updated, and a new version will be introduced soon.

Floor plan (optional)
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Useful information

Reservation modal

This is the main tool to view all reservation information, paid amount, add comments, adjust reservation information, and manage guest details in one place. Please never use fake or the same phone number for different guests. For online reservations phone number is always a must, for phone reservations it is optional.
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Reservation statuses and types

Reservation statuses reflect the current stage or progress of a reservation within the system. You can find detailed explanations of all statuses and their meanings here.
Reservation statuses and types
2

Reservation details

Details include the number of guests, date, and time. Staff can add comments, apply special tags for occasions or dietary restrictions, select prepayment options, and view the received date. The system logs reservation and date changes and supports language selection for notifications.

Reservation details
3

Guest details

The system saves all guests by phone number and retains their name, email address, company name, guest notes, tags (e.g., VIP), visit history, and feedback score.

Guest details
Optional

Widget settings

Widget settings let you manage online booking availability, choose widget languages, enable dining room selection, set maximum booking limits, and apply other restrictions as needed.

1

Widget settings

In widget settings, choose automatic reservation confirmation (recommended) or manual approval. Set the maximum number of guests allowed to book online and other limits, such as how many days in advance or minutes before the reservation time bookings are accepted. You can also set limits per time slot or day for online bookings; these limits don’t apply to phone reservations. Learn more about widget settings here.

Widget settings
2

Widget fields

The Widget Fields feature allows you to enable or disable specific fields to gather important information about your guests and their preferences. Examples of fields include options for dietary requirements, food intolerances, allergies, special occasions, highchair requests, and more. These settings help personalize the guest experience and improve overall service quality. For a detailed explanation of all available fields and how to customize them, visit our Widget Fields Settings Guide.

Widget fields
3

Booking policy

The Booking Policy feature helps you clearly communicate important rules and guidelines to your guests. Key fields include policies for late arrivals, children, pets, wheelchair access, and reservation cancellations. Optional fields, like dress codes, group reservations, and service fees, can also be included to tailor your policy further.To set up or update your booking policy, log in to admin.tablein.com and navigate to the Policies and Terms section. Once configured, your policy will appear in the widget in the selected language. For a detailed guide, visit our Booking Policy Settings Guide.

Booking policy
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Important

Widget integration

Easily integrate the online reservation widget into your website and social media platforms, centralizing reservations from all channels in one place. The option to use different widgets for multiple channels helps you track where each reservation originates.

2

Reserve with Google

To activate the Google Reserve button, add your phone number and location address in the third-party integration. Your Google button will appear in your profile and on Google Maps within one day. If you encounter any issues, please contact us at support@tablein.com.

Reserve with Google
3

Widget integration to website

The widget is HTML-based, allowing you to set it up on your website in seconds by copying and pasting a simple HTML code. The widget is fully responsive, so choose the correct size to ensure all information is visible. For custom widget button colors to match your brand, contact us at support@tablein.com, and we’ll make the adjustments for you. More widget themes and forms are coming soon. For detailed integration instructions, visit our Widget Integration Guide.

Widget integration to website
1

Facebook and Instagram integration

To enable the Reserve button on Facebook and Instagram, both accounts must be connected, and the restaurant must have both platforms. As this integration is managed through a partner system, please contact us at support@tablein.com for credentials and further instructions. 

Facebook and Instagram integration
Optional

Deposits and No-show fee

Securing reservations is vital to reducing no-shows and last-minute cancellations. To take deposits or save card details, a third-party integration is required, with all payments going directly to your account. Our tools allow you to handle deposits or card details for various situations, such as weekend events, peak times, festive days, or special events, tailored to different offers or dining areas.

1

No show / late cancellation fee

This feature is supported exclusively with the Stripe payment method. Learn more about how this feature works for guests, how to create no-show/late cancellation fee, and how to charge a client's card.
No show / late cancellation fee
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Deposits and prepayments

This feature is available with Stripe, PayPal, Redsys and Paysera payment methods. Learn how to set up deposit fees for online reservations, request fees for phone reservations, and configure the settings fields by visiting our detailed guide.

Deposits and prepayments
3

Deposit for group reservations only

The system allows taking deposits only for group reservations or during weekend evenings. For group reservations, navigate to Prepayment and event settings, and specify the Minimum guests. Additionally, for specific days, select the days and times at the bottom of the settings when you want to take deposits or save card details.

Deposit for group reservations only
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Optional

SMS and email notications

After a guest makes a reservation, we send a series of notifications via email and optional SMS, including confirmation, reminder, feedback, and pending emails. All these notifications can be customized to fit your preferences.

1

Email notifications

In email settings, choose whether to receive emails for new reservations, modifications, cancellations, or feedback. Specify who should receive these notifications by adding multiple email addresses separated by commas. You can also decide if reservations can be modified or canceled online or only by phone and easily customize email templates for a personalized touch. Learn more about emails.

Email notifications
2

SMS notifications

SMS notifications are optional and may incur an additional cost depending on country, operator, and number of characters. You can find pricing and all necessary information here. In the SMS settings, select which notifications you want to send to your guests and edit them if necessary.
SMS notifications
3

Email links and additional information

With the high open rate of reservation-related notifications, you can use this opportunity to promote upcoming events, offers, or other important information. You can customize this content by notification language in the email settings. For more details, refer to our guide.

Email links and additional information
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Important

Account settings

After completing the setup, make sure to update your password and enable 2FA authentication for enhanced security.

1

Update password

To update your password and enable 2FA authentication, navigate to your owner account. Please also provide your contact details in case we need to reach you—this information is private and will not be publicly visible. As the main user, you have default access to all settings. For other users, create separate accounts with appropriate access levels.

Update password
2

2FA authentification

2FA provides an extra layer of security by verifying your identity during login. We offer two options: SMS and email. You can enable 2FA in your owner account.

2FA authentification
2

Change main user

To change the main user's login email address, go to Account settings and update the details, including the email address and password. Make sure that the new email address isn't already added as a user.
Change main user
Congratulations!

Onboarding is finished!

Thank you for taking the time to review the main settings. If you have any questions related to settings, you can always find a lot of information using keywords on our help page, write to us via live chat, email support@tablein.com or fill the form!

We are here to help you achieve the best!

Thank you for choosing Tablein system! We appreciate your support and hope you find our system beneficial for your business.

Full list of features

Reservation management: settings and tools for better productivity

Core functions to run your daily tasks efficiently, smoothly and with ease. Increase bookings, reduce management time!
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Analyse performance

Guest CRM and reports

Manage your own guest database! Our system assists you in providing a guest experience by automatically monitoring visits, notes and identifying VIP or loyal diners.
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For learning

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